Full-time

24/7 IT Service Desk Agent — First‑Line Support

Posted by Link-Worldwide • coyoacán, guerrero, Mexico

📍 coyoacán, guerrero 🕒 July 09, 2026

About the Role

Link-Worldwide, based in Coyoacán, Mexico, is seeking a Service Desk Agent to provide first-level technical support. You will be the first point of contact for resolving incidents, logging tickets, and escalating issues when necessary.

The ideal candidate has at least 1 year of IT experience and excels in customer service skills. This position operates in a 24/7 environment, demanding proactive updates to ensure user satisfaction.

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