About the Role
We are hiring Call Centre Support Agents
This position is responsible for providing a telephonic support function to customers, Fitment Centres, and CTFM branches and for monitoring and fast-track recoveries for SVS-installed vehicles. To monitor and liaise with recoveries for SVS Customer vehicles and to provide a support function to all our customers, Fitment Centres, and CTFM Branches.
Main job functions:
- Monitoring and phoning of all customer high-risk alarms received.
- To work within any operating areas as determined by the management and needs of the business.
- Report all exceptions to specified customer contact and log on CRM.
- To monitor all vehicles on a regular basis and ensure that the stipulated monthly checks are completed.
- Monitor Secure exceptions as per Sec...
Ready to Apply?
Submit your application today and take the next step in your career journey with Ctrack.
Apply Now