1st Level Customer Support & Operations (Tech Startup)

HydroNeo is a fast-growing international startup revolutionizing the global aquaculture industry through smart farming technology. As the market leader in Thailand, we are transforming our Smart Farm Management System into the HydroNeo Aquaculture Super App — backed by strong Thai and international investors, BOI support, and an international team of 30+ people.

We are now looking for a 1st-Level Support & Operations Specialist (Thailand) who wants more than a simple 9-to-5 job. We want someone who truly takes ownership, builds strong relationships with farmers even over the phone, and communicates confidently in both easy and challenging situations. Someone who learns fast, applies what they learn, and gets things done.

This role combines customer support with hands-on operational tasks, including shipping, receiving, storage, and general office operations. Most support happens via calls, video calls, and tickets, but you will also have opp...