About the Role
Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and «all-things-digital» solutions, is looking for a Technical Support Engineer to join our dynamic team.
Working hours:
9:00 - 18:00 in UK time zone
OR
9:00 - 18:00 in US EAST time zone
What You Will Do
- Help customers by answering their toughest technical questions
- Provide technical support to customers using email, chat, and Zoom
- Handle multiple concurrent issues with varying severity, making sure that they are responded to within the established SLAs
- Focus on accelerating investigations and minimizing support ticket resolution times via live Zoom calls
- Troubleshoot logs to identify errors/exceptions and their root cause
- Act as Incident Commander during service incidents and maint...
Ready to Apply?
Submit your application today and take the next step in your career journey with Intetics.
Apply Now