1 month Temporary Customer Service Administrator

Overview

Our client is looking for a Sales Administrator to join their team.

Responsibilities

• Responding promptly to customer enquiries via phone, email, and webchat.
• Meeting and greeting customers in person, ensuring a welcoming experience.
• Handling delivery queries and resolving issues effectively.
• Collaborating with internal teams to ensure customer satisfaction.
• Maintaining up-to-date knowledge of our products and services and cross selling.
• Provide first-line support for customer service and sales enquiries.
• Manage incoming calls and webchat interactions professionally.
• Process customer orders and handle related administrative tasks.
• Address and resolve customer complaints and delivery issues.
• Ensure a high level of customer satisfaction through excellent service.
• Maintain accurate records of customer interactions and transactions.