Full-time
Third Line Support Engineer
Posted by Spectrum IT Recruitment • Norwich, Norfolk, United Kingdom
About the Role
We're looking for a Third Line Support Engineer to support and maintain mission-critical systems across cloud, on-premise, and front-end environments. This is a hands-on role focused on resolving complex issues, maintaining system performance, and contributing to continuous improvement within a 24/7 service environment.
You will be an experienced third line engineer who thrives on solving complex technical problems. You take ownership of escalations, work confidently across multiple platforms, and communicate effectively with both technical and non-technical stakeholders.
Key Requirements
3-5 years' experience in a third-line IT support role
Strong programming knowledge (JavaScript, Python, React, Node)
Good working knowledge of Linux and AWS
Experience with AWS Lambda and/or Bash scripting
Familiarity with API management tools
Strong understanding of ITIL frameworks
Proven troubleshooting and problem-solving skills
Excellent communication and ...
You will be an experienced third line engineer who thrives on solving complex technical problems. You take ownership of escalations, work confidently across multiple platforms, and communicate effectively with both technical and non-technical stakeholders.
Key Requirements
3-5 years' experience in a third-line IT support role
Strong programming knowledge (JavaScript, Python, React, Node)
Good working knowledge of Linux and AWS
Experience with AWS Lambda and/or Bash scripting
Familiarity with API management tools
Strong understanding of ITIL frameworks
Proven troubleshooting and problem-solving skills
Excellent communication and ...
Ready to Apply?
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