Full-time
Technical Support Team Lead — Coaching, Escalations & Strategy
Posted by SD Solutions • medellín, antioquia, Colombia
About the Role
SD Solutions is seeking a Customer Support Team Lead to guide their technical support team in Medellín, Antioquia. In this role, you will supervise a talented team of Customer Support Engineers, address complex customer issues, and collaborate with other departments on various initiatives.
The ideal candidate will possess a Bachelor’s degree, extensive hands-on customer support experience, and a proven track record in training and coaching others. Excellent communication in English is required.
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