About the Role
Job Title: L1-L2 Support Engineer
Experience reqquired:3-7 years
Key Skills: MSP, Microsoft 365 Administration, Windows Operating System, Linux(Intermediate), macOS (Basic to Intermediate), Troubleshooting, Networking basics, Active Directory, RMM Tools, etc.
Key Responsibilities:
- Respond to and resolve basic technical support tickets, emails, or calls across Windows, macOS, and Linux environments.
- Log, categorize, and escalate incidents or service requests to L2/L3 teams if required.
- Monitor system alerts and proactively notify relevant teams.
- Assist with software installations, basic network troubleshooting, and system access issues on Windows, macOS, and Linux systems.
- Provide support for password resets, email issues (MS365), and end-user device setups (Windows, macOS, and Linux laptops/des...
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