About the Role
Description Position at MOZ Group. The Opportunity (Hybrid Ottawa)
Key Responsibilities Client Onboarding & Sales Transition
Post‑sales Liaison: Partner with the Sales team to ensure a seamless handoff immediately after a contract is closed, ensuring no client requirements are lost in transition.
Onboarding & Implementation: Lead the technical onboarding process for high-volume accounts, coordinating setup, IP warming strategies, and integration testing.
Product Demonstrations: Conduct technical product demos and walk‑throughs customized to the client's specific sending architecture and business needs.
Single Point of Contact & Technical Escalation
Technical Champion: Act as the dedicated, trusted technical advisor and primary escalation point for all technical issues, performance anomalies, and deliverability concerns.
Support Liaison: Partner closely with Tier 2/3 Technical Support to expedite troubleshooting for high‑pri...
Key Responsibilities Client Onboarding & Sales Transition
Post‑sales Liaison: Partner with the Sales team to ensure a seamless handoff immediately after a contract is closed, ensuring no client requirements are lost in transition.
Onboarding & Implementation: Lead the technical onboarding process for high-volume accounts, coordinating setup, IP warming strategies, and integration testing.
Product Demonstrations: Conduct technical product demos and walk‑throughs customized to the client's specific sending architecture and business needs.
Single Point of Contact & Technical Escalation
Technical Champion: Act as the dedicated, trusted technical advisor and primary escalation point for all technical issues, performance anomalies, and deliverability concerns.
Support Liaison: Partner closely with Tier 2/3 Technical Support to expedite troubleshooting for high‑pri...
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