About the Role
We are looking for someone with customer service experience in a call centre set-up, must have a minimum of 4 years of experience, with a minimum of 1 year experience as a Team Leader/manager. This is a dynamic, hands-on role where you’ll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite.
🔧 Key Responsibilities
- Candidate must be reachable 24x7 for any help.
- Experience in giving training / onboarding new hires,
- Handle team scheduling, should have managed rosters/scheduling for teams working in multiple shifts.
- Oversee Quality Assurance, Training, and Performance Management
- Create and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.)
- Conduct interviews, lead
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