Senior Escalation Engineer: Cloud Infra & Incident Lead
Posted by Bentley Systems, Inc. • Remote, estado de méxico, Mexico
About the Role
Bentley Systems, Inc. is hiring a Principal Technical Support Engineer to serve as a technical authority for complex customer escalations. You will be the calm, credible technical presence on live escalation bridges, helping to stabilize high-pressure technical situations through effective communication and diagnosis.
Ideal candidates will have over 10 years in technical support or escalation engineering, particularly in SaaS or cloud-hosted environments. Your role will bridge the gap between customer needs and engineering contexts while improving the overall effectiveness of technical escalations globally.
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