Senior Cloud Engineer (Bogotá)

Oracle Analytics Service Excellence (OASE)

partners with the development teams within Oracle Analytics to improve uptime of the services offered (Oracle Analytics Services).

Career Level - IC3

Responsibilities

• Perform DevOps activities to support customers, engineers, and processes through our release cycles as well as production
• Participate in a follow-the-sun model for 24x7 support of Oracle Analytics services
• Respond to incidents, troubleshoot issues and drive to completion, driving and participate in root cause analysis
• Become expert in Analytic services, to prevent, resolve customer issues effectively and prevent regressions and repeats
• Document various processes & run-books; update existing processes
• Execute, with excellence, delivery of interim patches and hot-fixes as required
• Work with various teams to take ownership of and resolve service failure/outages
• Monitor metrics a...