Manager I - Rider Cluster Manager

Manager I - Rider Cluster Manager

LM Operations Department

No lengthy intro here, let’s get straight to the details, Zepto speed.

Responsibilities, aka, what we’d like you to deliver :

● Own daily rider operations across assigned clusters to ensure high fulfilment and

delivery performance.

●Track and improve key rider metrics such as attendance, on-time performance, delivery

efficiency, productivity, and compliance.

●Act as the first line of resolution for on-ground operational challenges and eliminate

bottlenecks quickly.

● Drive rider discipline, adherence to SOPs, and safety standards across shifts.

●Lead and mentor Rider Leads and Delivery Executives, ensuring proper training,

motivation, and performance management.

●Optimize routing, shift planning, and rider allocation using data-driven insights.

●Collaborate with city operations a...