Manager, Client Service - Payments

Requisition ID:

Join a purpose‑driven winning team, committed to results, in an inclusive and high‑performing culture.

The Role

Leads and oversees the servicing of a Client Service team in Canada ensuring business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies and procedures. The role is responsible for a team that ensures the output of high quality and accurate client data as it relates to transactional activities for the Corporate and Commercial portfolios.

Responsibilities

• Leads and drives a customer‑focused culture throughout the team to deepen client relationships and leverage broader bank relationships, systems and knowledge.
• Provides excellent customer service by taking responsibility for escalated client and partner inquiries, concerns or complaints and resolving matters accurately and promptly, demonstrating professionalism and a commi...