IT Support Associate

Location: Toronto, Address: 100 Queens Quay East, Toronto, Ontario M5E 1V3 Canada

Position Overview

The IT Support Associate will provide first‑level support for all end‑user systems within Canada Goose’s global infrastructure. Support includes Windows, MacOS, manufacturing and point‑of‑sale systems across corporate and retail environments.

Responsibilities

• Provide 1st level support via the Corporate and Retail Queue for Windows, MacOS, Manufacturing and Point of Sales Systems (phone, email, and in-person)
• Record, track and escalate incidents via ticketing system
• Onboard, offboard and modify user accounts and access
• Configure and support workstations, tablets and cell‑phone devices, audio/visual conferencing technologies, printers, copiers, IP phones and peripherals
• Image workstations, laptops, POS and other computing equipment
• Perform security and operating system updates, software deployment and t...