Full-time
Incident Management Manager
Posted by EXL Service Philippines, Inc. • Pasay, National Capital Region, Philippines
About the Role
We are looking for Incident Management Engineers to support a global engagement focused on incident handling, communication, and post-incident reviews. The role requires strong analytical thinking, composure under pressure, and excellent communication skills to manage critical incidents effectively.
Key Responsibilities:
- Monitor and manage P1/P2 incidents in a 16x7 operational setup
- Act as incident commander, driving bridge calls and coordinating across teams
- Ensure clear, assertive communication during incidents
- Perform root cause analysis and contribute to Post-Incident Reviews (PIR)
- Drive improvements in Mean Time to Mitigate (MTTM)
- Maintain structured handoffs between regions (EMEA & APAC)
- Collaborate with stakeholders and ensure accountability in resolution
Ready to Apply?
Submit your application today and take the next step in your career journey with EXL Service Philippines, Inc..
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