Full-time

German Speaking - Technical Support Analyst

Posted by transcosmos • Debrecen, Hajdú-Bihar, Hungary

📍 Debrecen, Hajdú-Bihar 🕒 June 08, 2026

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About the Role

We are looking for a customer-focused support professional who can diagnose and resolve technical issues, deliver timely and high-quality service, collaborate effectively across teams, and communicate clearly while adhering to data privacy and operational standards.
Your tasks would be: 
Take full ownership of customer-reported issues, ensuring they are thoroughly managed through to resolution;
Research, diagnose, and troubleshoot hardware and software problems, identifying effective solutions in a timely manner;
Escalate unresolved issues to appropriate internal teams, following established procedures and protocols;
Deliver prompt, accurate, and reliable information to customers, adapting communication style to suit varying technical skill levels;
Provide clear guidance on products and services, adhering to defined customer service and call-handling procedures;
Ensure timely resolution of customer inquiries while consisten...
                

Job Details

Location Debrecen, Hajdú-Bihar
Job Type Full-time
Category Computer Occupations
Posted June 08, 2026
Deadline July 18, 2026

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