General Manager

Overview

General Manager of Medcan's new Markham location, responsible for full ownership of site performance, including P&L management, operational excellence, client experience, and community engagement. The role leads a cross‑functional team of 20+ staff and serves as Medcan’s ambassador in the local market. Responsibilities

Lead the delivery of personalized, high‑touch client service across all programs and touchpoints, ensuring seamless client journeys and high‑quality, consistent brand experiences. Utilize client experience metrics (NPS, CSAT) to identify improvement opportunities and act on feedback, personally supporting escalations as needed. Manage a cross‑functional team of 20+ professionals, fostering performance management, process development, and training for strong operational performance. Own the full site‑level P&L, driving revenue growth and cost management through business planning and strategic recommendations to executive leadership. Serve as com...