Field Support Services Supervisor

Job Description

Black & Grey HR is recruiting for a leading technology and service provider in Doha, Qatar. Our client is looking to hire a Field Support Services Supervisor who will oversee end-user support services and client technology operations across venues. This role is critical in ensuring seamless IT support during major sporting events and day-to-day operations by leading a technical team, minimizing downtime, and maintaining high service standards.
Key Responsibilities:
Technical Management
- Lead the Client Technology team providing L2 support for hardware and software issues, ensuring minimal disruption to end-users.
- Act as the primary escalation point for complex technical incidents, maintaining ownership until resolution.
- Conduct Root Cause Analysis (RCA), implement workarounds, and drive permanent solutions for recurring issues.
- Manage end-user computing initiatives including OS rollouts, application depl...