Customer Support Specialist in Office

Join a vibrant team as a Customer Support Specialist supporting merchants across Canada. Your role will focus on solving problems and assisting clients to maximize their payment solutions.
This in-office position is perfect for individuals eager to enhance their customer service skills. You will communicate with merchants, log interactions in CRM, and ensure fast resolution of inquiries. Attitude is key; if you love helping others and learning new things, this role is for you.
Key Responsibilities:
• Assist merchants by resolving inquiries via phone
• Follow up with clients to ensure satisfaction
• Log all conversations accurately in the CRM system
• Collaborate with sales, operations, and technical teams
• Maintain a positive and productive work environment
Requirements:
• Fluent in English and French
• Comfortable with basic software and computer usage
• Willing to work in person at the office
• Customer service experience is a plus
• Reliabilit...