Customer Success Engineer

Own the onboarding journey for asset and wealth managers and guide them to their first published QR-coded factsheet or advice document. You will combine light design skills, basic front-end styling, and crisp client communication to drive fast adoption.

Location: Denpasar, Hybrid or Remote (Indonesia-based preferred)

Seniority: Mid-level (2–4 years)

What you will do

• Lead onboarding: configure tenant settings, user roles, and brand assets (logos, colors, fonts).
• Configure and QA report templates: covers, tables, charts, disclaimers, and QR codes.
• Localize and refine copy to match client tone and brand guidelines.
• Produce sample factsheets/advice docs; verify data integrity and QR links.
• Create tutorials: checklists, short videos, and GIFs for self-serve success.
• Coordinate with Product, Data, and Support to resolve activation issues.
• Tr...