About the Role
PERKS & BENEFITS
- Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
- Pension plan
- Opportunities for advancement and ongoing professional development
POSITION SUMMARY
This position is accountable to the Service Manager and is responsible for accurately processing/invoicing service orders and provides assistance and support to customers and road technicians in order to provide excellence in customer service.
POSITION DESCRIPTION
- Communicate with customers using phone, email, and fax.
- Evaluate (internal and external) customer service requirements and allocate appropriate resource (dispatch) to meet specific needs.
- Follow-up and take action to ensure successful resolution of service work and promote customer loyalty.
- Provide road service technicians with daily workload and assist in road service te...
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