Customer Service Communications Manager Role

Join Canadian Tire as the Manager of In-Store Communications in Calgary, AB, focusing on customer service and operational excellence in a hybrid work environment.
This role is pivotal, connecting communications with customer experience while leading annual fundraising efforts. With over 5 years of experience in communications within retail or customer-facing environments, you will drive effective strategies that enhance satisfaction and team engagement. Through collaboration with leadership and field teams, your influence will directly affect operations during this 12-month fixed-term contract.
Key Responsibilities:
• Create and implement communications strategies for in-store effectiveness
• Enhance customer service processes through optimization
• Conduct analyses of KPIs for ongoing performance improvements
• Manage messaging tools and vendor relations effectively
• Drive community impact through fundraising initiatives
Requirements:
• 5+ years in retail o...