About the Role
EF- English Live Customer Service Team is looking for an enthusiastic person with a high level of Spanish to join our European team in Barcelona's office.
As a Junior Customer Success Agent you will be responsible for providing customer support and guidance in our online English courses.
Your responsibilities will include, but not be limited to:
- Organize and host engaging onboarding webinars for new EF English Live students, providing a clear introduction to the platform’s features and available resources
- Ensure that the customer delivers on his payment schedule.
- Find solutions with students to proactively avoid cancelations.
- Be our students’ point of contact should they require support via our omnichannel solutions (video calls, audio calls, chat, emails, etc.) to ensure they have a great experience with EF English live.
- Be the customer facing embodiment of our EF EnglishLive brand promise to...
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