Crm & Data Manager

**CRM & Data Manager**
**Key Responsibilities**:
- CRM Administration & Optimization: Maintain, configure, and optimize the CRM system to support call center operations.
- Data Management: Ensure data accuracy, integrity, and security within the CRM system.
- Process Improvement: Develop and refine workflows, automation, and reporting tools to enhance efficiency.
- User Training & Support: Train employees on CRM usage, best practices, and troubleshooting.
- Analytics & Reporting: Generate reports and insights to measure call center performance, customer interactions, and sales trends.
- Collaboration: Work with sales and customer service teams to align CRM strategies with business goals.
- System Integration: Oversee CRM integrations with other tools, such as phone systems, lead management software, and marketing platforms.
- Compliance & Data Privacy: Ensure CRM practices comply with relevant data protection regulations.
**Requirements**: