About the Role
Software International (SI) supplies technical talent to a variety of Fortune 100/500/1000 and many other midsized and startup organizations across Canada and the US.
We will be working with a US consulting firm on a variety of Contact Center Engineer/IVR/Routing Engineer type roles. These will be fully remote, supporting a variety of US based clients.
Type: Remote (Must be able to work EST)
Job Details
- Design and implement voice, chat and other contact center solutions
- Migrate solutions from on-prem contact center to cloud-hosted contact center as a service provider in a PCI-compliant environment
- Plan, document, and support the configuration of contact center supporting solutions
- Create detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions
- Proficient in centralized contact center scripting, ro...
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