About the Role
Description
What you will do
Fulfill Complaint Handling role responsibility and ensure customer satisfaction
Register, follow up complaints and process all customer enquiries (mainly technical) and monitor/support until closure
Generate initial 8D reports with complaint history
Receive and process customer inbound calls, e-mails, mails/packages, organizing conference calls whenever necessary
Cooperate with internal/external stakeholders
Generate customer complaint reports, dashboards and presentations when requested
Contribute on EEN (EOS/ESD/No trouble found) reduction program
Use and maintain customer CoHa portals and processes
Support local CSC on 8D generation for logistic complaints
Feedback customer specific quality requirements / expectations towards Quality Management and SQEs
Support project...
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