Client Service Manager at Scotiabank

Elevate client relationships and enhance team performance as a Client Service Manager with Scotiabank in Mississauga, Ontario. Lead a dedicated team to ensure high quality service and compliance.
Scotiabank is seeking a Client Service Manager to oversee a team focused on delivering exceptional service within the Corporate and Commercial portfolios. This leadership role requires a commitment to client satisfaction and adherence to operational standards. You'll leverage your knowledge of compliance and banking requirements to drive excellence in transactional service.
Key Responsibilities:
• Lead a customer-focused culture to enhance client relationships
• Resolve escalated client inquiries with professionalism
• Ensure compliance with Operating Performance Commitments
• Support team in implementing various projects
• Manage employee performance through coaching and mentorship
Requirements:
• Minimum two years of leadership experience
• Post-secondary educat...