Call Center Representative

Duties & ResponsibilitiesManage high-volume Inbound/Outbound calls in a call center environmentIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesFulfills requests by clarifying desired information; completing transactions, and forwarding requests.Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectationsUtilize various communication Scripts when handling different topics for effective customer service & insightPromotes additional services by recognizing opportunities to up-sell accounts, and explains new featuresBuild sustainable relationships and engage customers by taking the extra mile for clientsOrganize records of all conversations in our call center database in a comprehensible, clear, and concise mannerFrequently attend educational seminars to improve knowledge and performance levelsMeet personal/team qualitative & quantitative targetsQualifications1+ years of re...