Amazon Connect Engineer / Implementation Specialist

The Amazon Connect Engineer will support the deployment, configuration, testing, and ongoing enhancement of Amazon Connect solutions. The role will work closely with the Solution Architect and project teams to implement contact centre workflows, integrations, and operational requirements.

Key Responsibilities

• Configure Amazon Connect instances, queues, routing profiles, users, and permissions.
• Develop and maintain contact flows, IVR menus, call routing logic, and customer interaction journeys.
• Support integration activities with CRM, ticketing systems, and third-party applications.
• Configure AWS Lambda functions and support API integrations.
• Conduct solution testing, defect resolution, and deployment activities.
• Support migration and onboarding of new contact centre programmes onto Amazon Connect.
• Create technical documentation, configuration guides, and operational runbooks.
• Assist in m...